Reference

How m8trix Handles Your Personal Information

Your account data stays with us — not sold, not passed to ad networks, not shared with third parties beyond what your account activity requires.

No data sold to third partiesPayPal, Venmo, Play+ transaction privacyState-level eligibility respectedSecure account identity handlingClear data-request process
m8trix How m8trix Handles Your Personal Information
DATA PRACTICES

How We Protect and Manage Your Account Data

Privacy at m8trix isn't a footnote — it's built into how account verification, payment processing, and session security actually work. Here's what that looks like in practice across the areas that matter most to your account.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which features get used most. No third-party ad-tracking pixels are placed on your session pages.

Payment Data Security

PayPal and Venmo transactions pass through their own encrypted rails. We store only the reference ID — your card number or PayPal password never touches our servers.

Account Identity Retention

Identity documents submitted during verification are stored only as long as state regulations require. After that window, they are deleted from our systems on a scheduled basis.

Requesting Changes or Deletion

You can request a full export of your personal data or ask us to delete your account record. We'll confirm receipt within two business days and complete eligible requests per applicable law.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you have a question about how we handle your data, want to correct information on your account, or need to submit a formal data-access request, our support team can walk you through the process. Requests are handled through live chat and email; for account-identity matters we may ask you to verify ownership before we release any records.

Live Chat Start a live chat session from your account dashboard to ask about data access, corrections, or deletion requests. We respond during platform operating hours.
Email Support Send a written data request to our support address. Include your registered email and the nature of your request so we can route it to the right team quickly.
Account Settings Some data corrections — like updating your contact email or linked PayPal address — can be completed directly inside your account settings without contacting support.

Common Questions About Your Privacy at m8trix

These are the questions we hear most often about data rights, account information, and how your details are used on the platform.

No. We do not sell, rent, or license your personal data to advertisers or data brokers. Your information is used only to operate your account and meet legal obligations.

We receive a transaction reference ID and the alias linked to your wallet. Your PayPal or Venmo login credentials and full account details are never shared with or stored by us.

Submit a data-access request through live chat or email support. Verify your account ownership first, and we'll prepare your data export within the timeframe required by applicable law.

State law governs where online casino and sportsbook access is permitted. We use IP address and, where enabled, device location to confirm you're in an eligible state — not for ad targeting.

Verification documents are retained only for the period required by state and federal regulations. Once that retention window closes, records are removed from our systems on a scheduled deletion cycle.

Yes. Request account closure through live chat or email. We'll confirm within two business days and process deletion of identifiable records except where retention is required by law.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.